Do you want to thrive rather than just survive?

At The Blue Hub we are committed to providing high-quality counselling services to those in need. Our mission is to empower individuals and our community to achieve their full potential.

We hold ourselves to a high standard of honesty, integrity and ongoing further education. If we do not have the ability to adequately support a patient then we will refer on to somebody that does.

PRIVACY & CONFIDENTIALITY POLICY

All Australian health services are required to comply with legislation and regulations which protect the use and disclosure of personal information. We are committed to maintaining the highest standard in protecting the privacy of our service users in whatever format therapy is provided.

We are required by law to ensure that all personal and health information pertaining to patients and staff remains confidential.

The Blue Hub complies with all legislations relating to privacy and confidentiality including: 

• Health Services Act 1988 (Vic)

• Privacy and Data Protection Act 2014 (Vic)

• Freedom of Information Act 1982 (Vic)

• Health Records Act 2001 (Vic)

• Mental Health Act 2014

• Children’s and Young Persons Act 2007 (Vic)

• NDIS Act 2013

• The Disability Act 2006 (Vic)

The Blue Hub cannot use or disclose personal health information without consent of the individual except required, authorised or permitted under law such as when risk of harm to self, others or risk of suicide or a criminal act.
The Blue Hub must also comply with any subpoena requests for file and or other information.

Our team includes:

Liz McDonald: qualified & registered Mental Health Social Worker, Psychotherapist- Hypnotherapist, AOD counsellor, Autism Technician & EMDR 

Kim Critchely Generalist Counsellor, Family & Relationship Therapist

Steph Kiel, Mental Health Therapist with BA Clinical Psychology, Grad Cert of Developmental Trauma & Masters of Education. Steph is a fantastic asset to our team & Kerang where she visits once a fortnight. 

Jaz Walker Receptionist and Admin

Millie Jack Russell: My right-paw girl, constant companion & best mate! 

The Blue Hub is also committed to ensuring ongoing growth and education within the field of Social Work. We are proud to offer ongoing opportunities to Final Year Social Work students. 

As of 2025 we will have students on placement up to 3 times per year. 

Social work placements are generally 500 hours or 3.5 months duration.    

At The Blue Hub we believe in a strengths based, solution focused approach to counselling. We work collaboratively with our patients to identify their strengths and build on them to achieve positive outcomes. At The Blue Hub it is not our job to fix patients, it is our job to assist our patients to build their own skills to help themselves to stabilise their mental health & well being so that they might reach their full capacity for life & move toward achieving their goals. 

This is a private practice 

We are not government funded and do not bulk bill unless first discussed with Liz, except for pensioners, Veterans, & Victims of Crime.

We have one provider (Liz) who works under Medicare GP Mental Health Plan which offers 10 sessions per year with 

$110 per session with a rebate of $85.20 

Sessions are 50 minutes duration unless booked as an EMDR session which is 75 min long & will be billed at a higher rate. 

Payments are due on the day of consult with rebates processed by the next day. 

Liz also works with Veterans via Open Arms, TAC, Work Cover Vic & NSW & Victms of Crime Vic & NSW

All of our therapist can work under NDIS

 Kim & Steph are not Medicare providers as such, unless seeing children under PHN, or other patients via NDIS or VOCAT there will be full Fees applied to these sessions.

Costs can be provided via our admin.

Our PHN service is limited to children 5 - 12 years (open to low-income families). 

We have a capped number of sessions available.

Once the maximum number of sessions are reached there may be a cost involved if a child/ family require ongoing support.

Liz also provides a unique service to all patients and the general public. previously only available  via her app BlueHubHealth available via Apple Store and Google Play. 

But as of March 2025. Liz will provide this service directly from our webpage. 

You can access the 

1. The Free intro level 

2. The 6 Step Program 

3. Conflict Resolution Course 

4. Breath for Life Course 

These can be purchased in store or an invoice can be provided for NDIS, TAC, Worksafe or any other funding body. 

We also provide Floatation Therapy to the general public, via pre-bookings

Float Therapy sessions are available to clients over the age of 16, pre-existing health conditions must be disclosed. No alcohol or drug use prior to or during sessions. One person only in the float tank at a time. All participants must shower and wash hair before float session. No products such as skin cream, hair spray, perfume, deodorant or bubble bath are permitted in the float tank.

We reserve the right to refuse or discontinue services at any time due to failure to comply to our policies & procedures, including safe and respectful conduct.